Digital Transformation & Business Excellence Department Head | Dubai 233 views

Job Overview

  • Postal Code Dubai
  • Salary Offer On Call
  • Experience Level Director
  • Total Years Experience 15-20
  • Education Master's

Job Code: JC20221001

Position: Digital transformation & Business Excellence Department Head

Location: Dubai, UAE

Industry: Real Estate

Sector: Semi-Government

Experience: 15 Years and plus

Organization Background

The organization is one of the top 4 real estate semi-government entity. Currently going through Digital transformation journey. Organization looking for suitable candidate for the position of Digital Transformation & Business Excellence Head. Position reports directly General Manager of support services and heading Business Excellence Department.

Position Role

Position is just next to C-Level position and must have at least 15 years of experience Position requires to embrace new culture, structure and processes that will be aligned with IT architecture, resulting in comprehensive digital solutions. Position is required as a safeguard for digital transformation, is a proven discipline focused on analyzing impacts of the proposed changes within a company in a holistic manner. It needs to enable the management to fully understand the nature of change and its impact on various parts and aspects of the company, so it could take actions accordingly in a desired and efficient manner.

Position represents holistic, multidimensional view of: capabilities, end-to-end value delivery, information, and organization; and the relationships among these views and strategies, products, policies, initiatives, stakeholders, and metrics.

Provide an abstract representation of an organization and the system in which it operates. By doing so, Position delivers value as an effective communication and analytical framework for translating strategy into actionable initiatives. This framework also enhances the enterprise’s capacity to enact transformational change, navigate complexity, reduce risk, make more informed decisions, align diverse stakeholders to a shared vision of the future, and leverage technology more effectively.

Therefore, the role of the position is central business excellence set as a founding pillar for the journey of digital transformation. And not only that – it also needs to be immersed into all activities focused on developing a digital business model.

Position Responsibility

Position is responsible for the journey of digital transformation, following are the key responsibility to safeguard the journey of digital transformation.

1. Assess external and internal situation

  1. Analyze external forces and trends. Analysis of external forces and trends needs to list broader and specific environment factors that influence the company.
  2. Identify and prioritize customers’ and other stakeholders’ needs and wants. Identification of all stakeholders, understanding their interests, and their prioritization.
  3. Analyze digital technologies suitable for enhancing customer experience. Getting to understand the whole spectrum of digital technologies and engage into deep dive with the most promising ones based on the company’s capabilities that need to improve and customers’ needs and wants.
  4. Analyze current business & operating model. Business and operating model should be analyzed from the aspect of serving the needs and wants of customers.
  5. Analyze people and cultural potential for changes. Understanding the competencies, motivations, reward system, as well as organizational culture, and their potential to adjust to the new realities of using digital technologies
  6. Map and cross-map core & extended architectural domains. Core domains include capabilities, end-to-end value streams, organization, and information, while extended domains consider strategies, products, policies, initiatives, and stakeholders.

2. Develop strategy and assess business impacts

  1. Define different business scenarios. Scenario planning makes uncertainty a part of the planning effort.
  2. Define target customer segments and technologies to be used. Defining customer segmentation, and exploring and analyzing the needs and wants of each segment
  3. Develop to-be business model. Understanding of the different factors that characterize the current situation in the environment and the company, various business scenarios, and customer target segments with appropriate technologies that will support meeting customers’ needs and wants, shapes the domain in which the business model development should take place.
  4. Develop goal/objective hierarchy. Strategy may be represented as a hierarchical goal and objective chain. On the highest-level of this chain are strategic goals that are being cascaded on several levels of objectives. This hierarchical system is based on the rationale that each action will result in achieving a specific objective and, consequently, all actions will take an organization toward achieving strategic goals.
  5. Analyze objectives/business architecture impact. Analysis of business impact of the defined objectives is greatly eased off by the cross-maps between different core and extended architectural domains.
  6. Analyze business architecture/IT architecture impact. IT (information technology) architecture represents blueprints of the technologies, data structures, and applications that collectively comprise the IT environment of a company. Business/IT architecture impact should develop understanding on how strategy and other business architecture domains affect technologies, data structures, and applications.

3. Architect business solution

  1. Visualize to-be business architecture. To-be business model and goal/objective hierarchy represent the baseline upon which all to-be business architecture core and extended domains should be mapped and cross-mapped.
  2. Develop to-be people practices & organizational culture. Defining the competencies, motivations, reward system, as well as organizational culture needed to achieve to-be business model via goal/objective hierarchy.
  3. Design to-be organization structure. Dividing the total labor into distinct tasks and defining the mechanisms necessary to achieve coordination among these tasks are two basic components of organization design.
  4. Design to-be value chain & processes. Value chain explains how a company creates and exchanges value with its stakeholders.
  5. Visualize to-be IT architecture. Defining technologies, data structures, and applications in a manner that will enable reaching an alignment of business and IT architecture.
  6. Analyze current state/target state transformation. After the current and target states are well known, it is necessary to analyze the gap between them in order to understand its width and what it takes to bridge it.

4. Establish initiatives and deploy solution

  1. Define initiatives based on the objectives. This is the area of the project portfolio management. The specific choices need to be made on how to achieve each of the objectives from the goal/objective hierarchy. Each initiative should be focused on one or more specific objectives, while paying attention not to have overlaps between them.
  2. Prioritize initiatives. Each initiative is given a budget and other resources. Since resources are limited, the prioritization needs to be made based on the importance of the objective that should be achieved via designated initiative, its cost/benefit analysis, and the timeline.
  3. Create initiative measurement criteria & KPIs. Monitoring the progress of each initiative requires defining criteria for measurement and accompanying KPIs. Each KPI needs to be well documented (what data will be used; how, when and who will collect the data; how will data be analyzed; how will KPIs be calculated, etc.).
  4. Establish project plan. Each initiative is translated into a concise project plan that precisely define the objectives, scope, people involved, timeline, risks, etc. Having a proper project management skillset is of high importance in order to assure running the project according to the plan.
  5. Monitor progress & deploy corrective measures. Continuous project monitoring will enable management to identify possible discrepancies between the project execution and the project plan in a timely manner, as well as to define and implement corrective measures.
  6. Evaluate the level of success. Evaluating and communicating the performance of the digital transformation journey to all stakeholders.


Salary and benefits will be explained on phone call.

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